Consulting
UX Research and Service Design
Experienced in UK Government Design System (GDS) research and design contract work. Supporting enterprise-level delivery partners in legal and financial services.
Good design begins with good questions. UX research finds them, design thinking answers them.
Business Transformation
- Optimising user journeys and workflows
- Enhancing product usability and adoption
- Improving customer satisfaction and loyalty
- Increased conversion and return on investment (ROI)
- Ensuring accessibility and compliance
- End-to-end service lifecycle design
Methodology
- Research planning
- Discovery workshops
- Interviews and surveys
- Design and prototyping
- Acceptance testing
Enterprise Highlights
- Multichannel Digital Tax Platform, User Centred Design team
- HMRC ResCon 2024 User Research Excellence Award nomination
- Digital branding Gold Award, Harneys Europe and Asia
- Overseas Revenue, HMRC Partner Award nomination
- HMRC Secure Data Exchange Service, User Centred Design team
- DVSA Commercial Vehicle Licencing, UX Research
- DfE School Academies Portal, UX Research
- Pensions and Life Savings, UX Research
- Nuclear Decommissioning Authority, UX Research
- RAF Scampton Visitors Portal, UX Design
- Constructionline, UK Gov procurement portal, UX design
- National Resilience Extranet, UX design
- Founded Thinkamigo Ltd, digital agency, 2012